Provide strategic leadership across education, quality assurance, and operational delivery for a multi-disciplinary training organisation specialising in digital learning, professional development, and corporate training solutions.
Lead the design, implementation, and quality oversight of online, blended, and face-to-face educational programmes delivered to schools, colleges, businesses, and institutional partners across the North West region.
Hold executive responsibility for curriculum quality, organisational compliance, staff performance management, operational efficiency, and awarding body standards.
Act as the organisation’s lead for Internal Quality Assurance (IQA), ensuring delivery, assessment, and quality processes meet regulatory, pedagogical, and awarding organisation requirements.
- Lead end-to-end educational operations, including programme planning, curriculum delivery, learner outcomes, quality assurance, and organisational performance.
- Manage and continuously improve the IQA framework, including standardisation, assessment monitoring, quality reviews and compliance auditing.
- Serve as the primary liaison and Quality Nominee for UK awarding organisations, supporting positive external quality assurance outcomes.
- Direct and mentor tutors, assessors, instructional designers and administrative staff to promote high standards of teaching, assessment and professional development.
- Design innovative educational programmes and bespoke training packages for online learning, B2B clients and institutional partnerships.
- Build strategic partnerships with schools, colleges, training providers and regional stakeholders to support workforce development.
- Use learner achievement data, retention metrics, quality indicators and stakeholder feedback to drive continuous improvement.
- Support organisational growth through commercially aligned training solutions, tenders and partnership opportunities.
- Oversee compliance with awarding organisation requirements, internal policies, safeguarding expectations and quality assurance procedures.
Provided leadership across the Business and Information Technology department within a professional education and training environment.
Supported vocational, commercial and workforce development programmes across Business Management, Project Management, Cybersecurity, Artificial Intelligence and Digital Skills.
Helped design flexible educational programmes aligned with employer needs, sector requirements and changing government funding frameworks.
- Led curriculum delivery, staff coordination, departmental planning and continuous quality improvement initiatives.
- Conducted staff appraisals, performance reviews and professional development planning to support teaching effectiveness.
- Contributed to strategic planning for technology and digital education initiatives.
- Managed development and continuous improvement of Business and IT programmes to ensure curriculum relevance and learner engagement.
- Created a positive, inclusive and high-performing learning environment focused on learner achievement and professional development.
- Delivered teaching and training across Business Management, Project Management, Cybersecurity, Artificial Intelligence and Information Technology.
- Integrated emerging technologies, practical learning activities and industry-focused teaching approaches.
- Collaborated with teams and stakeholders to ensure programmes met organisational standards, learner expectations and awarding body requirements.
Held a senior leadership role supporting strategic development and continuous improvement of teaching and learning programmes across schools within the Nanjing education sector.
Worked with senior leaders, academic staff and stakeholders to strengthen curriculum quality, staff development, operational effectiveness and educational outcomes.
- Implemented strategic educational initiatives to enhance teaching quality, learner engagement and academic performance.
- Led improvement and innovation across curriculum development, teaching practice, staff mentoring, educational operations and policy implementation.
- Supported senior executive leadership in organisational development and educational strategy.
- Designed and promoted learner-centred teaching approaches focused on engagement and continuous improvement.
- Mentored and coached teaching staff to strengthen instructional practice and classroom effectiveness.
- Contributed to academic policies, operational procedures and educational frameworks.
- Strengthened community and stakeholder relationships through collaborative communication and educational engagement.
Delivered a short-term FE and HE teaching contract across Levels 3 to 6, supporting learners in Information Technology, Cybersecurity, Programming, Project Management, Web Development and Mobile Application Development.
- Delivered Network Security, Ethical Hacking, Project Design, HTML and Android Studio modules.
- Planned practical workshops, demonstrations, technical activities and curriculum materials to support learner engagement and achievement.
- Applied practical, industry-focused teaching methods to help learners connect technical theory with real-world IT and cybersecurity practice.
- Supported assessment preparation, learner progress, feedback and academic confidence across FE and HE pathways.
Worked within one of the UAE’s leading higher education institutions, contributing to the delivery, quality assurance and continuous improvement of Business and Information Technology programmes within a technology-enhanced learning environment.
Held combined responsibilities across teaching, assessment, internal verification, curriculum management and learner support, ensuring programmes met institutional and awarding body standards.
Teaching, Learning and Learner Support
- Delivered high-quality teaching, training and assessment across Business and Information Technology programmes using blended and learner-centred instructional approaches.
- Planned and facilitated workshops, lectures, demonstrations and practical learning activities tailored to diverse learner needs, backgrounds and learning styles.
- Monitored learner progress and achievement, providing constructive oral and written feedback to support learner development and attainment of learning outcomes.
- Fostered a positive and inclusive learning environment that encouraged learner participation, engagement, professional conduct and academic success.
Curriculum, Assessment and Internal Verification
- Designed, developed and updated curriculum materials, training resources and assessment instruments aligned with awarding body requirements and institutional standards.
- Conducted assessment and internal verification activities to ensure assessment validity, reliability, authenticity, fairness and standardisation across programmes.
- Maintained accurate learner assessment records, evidence portfolios, quality assurance documentation and internal verification reports in accordance with quality assurance procedures.
- Worked closely with Internal Verifiers, curriculum leaders and quality assurance teams to support compliance, continuous improvement and effective programme delivery.
Programme Improvement and Professional Standards
- Supported assessor development and standardisation activities by identifying training needs and promoting consistent assessment practice.
- Contributed to curriculum enhancement and programme innovation through research into emerging industry trends, educational technologies and evolving workforce requirements.
- Assisted in curriculum planning, learner achievement monitoring, retention analysis and programme effectiveness reviews.
- Collaborated with senior academic and quality assurance staff to strengthen teaching quality, operational efficiency and institutional educational standards.
Held multiple academic, operational and quality assurance leadership roles within one of the UAE’s leading government vocational education institutions. Contributed to the delivery and management of Technical and Vocational Education and Training programmes across Business, Information Technology, Project Management and workplace-based learning initiatives.
Supported institutional quality assurance, curriculum development, assessor training, workforce education and national employability programmes designed to enhance the professional skills and career readiness of Emirati youth.
Lecturer and Course Coordinator - Business, IT and Project Management
- Delivered teaching, training and assessment across Information Technology, Business Management and Project Management programmes at Diploma and Undergraduate level within a vocational higher education environment.
- Designed and delivered learner-centred teaching sessions, workshops, practical demonstrations and assessment activities aligned with accreditation and awarding body standards.
- Developed curriculum materials, assessment strategies, internal verification processes and standardisation practices to support programme quality and learner achievement.
- Served as Course Coordinator for Business Management and Information Technology programmes, supporting curriculum planning, academic delivery, learner progression and programme effectiveness.
- Supervised learner projects, assessed coursework and provided academic mentoring and individual learner support to promote student success and professional development.
- Collaborated with industry and public sector organisations including CompTIA, Microsoft, Cisco, ADNOC and Abu Dhabi Police to support curriculum relevance, industry engagement and workplace learning initiatives.
- Delivered professional development programmes and assessor training qualifications to internal staff and external industry professionals.
Site Director - YES2WORK National Employability Programme
- Led the operational delivery of the UAE national employability programme for Emirati youth, managing teams of assessors and Internal Verifiers across workplace assessment and training activities.
- Managed more than 70 staff across multiple sites and oversaw cohorts of over 650 learners, supporting learner achievement, workplace assessment and progression opportunities.
- Oversaw assessor scheduling, workplace compliance monitoring, inspection activities and quality assurance processes across multiple programme cycles.
- Developed assessment monitoring systems, inspection templates, reporting structures and quality assurance procedures to support programme consistency and regulatory compliance.
- Supported staff induction, performance management, training coordination and workforce retention initiatives to strengthen operational effectiveness.
- Designed and implemented centralised learner and assessor tracking systems to improve programme administration and performance monitoring.
National Training and Quality Assurance Management
- Supported internal quality assurance activities through assessor monitoring, standardisation support, training delivery and compliance oversight.
- Conducted assessor observations, workplace monitoring visits and internal verification activities to ensure assessment consistency, fairness and quality standards.
- Worked closely with External Verifiers and senior leadership teams to prepare for audits, verification visits and quality assurance reviews.
- Identified training and development needs for assessors and delivery staff, contributing to continuous professional development and quality improvement initiatives.
- Produced regular operational and quality assurance reports for senior management to support strategic planning and performance evaluation.
Led IT operations, infrastructure management, network security, system implementation and technical support services.
- Managed day-to-day IT operations including network infrastructure, maintenance, upgrades, installations and technical support.
- Developed IT policies, procedures and security practices to support operational efficiency and data protection.
- Identified technology requirements and recommended hardware, software and infrastructure solutions.
- Procured cost-effective IT equipment and software while ensuring system reliability and performance.
- Monitored system performance, resolved technical issues and implemented service improvements.
- Led, supported and trained IT staff and users.
Led regional delivery and management of e-learning and staff development programmes across North West England.
Managed the setup and operational oversight of 15 e-learning centres and approximately 75 staff.
- Managed regional e-learning operations and online training delivery.
- Designed and developed online courses, workshops and digital training materials.
- Conducted research and contributed to new training programmes and curriculum resources.
- Facilitated online learning sessions, workshops and interactive classroom discussions.
- Identified staff training and development needs and implemented CPD plans.
- Monitored delivery and operational performance to ensure compliance with organisational standards and legislation.
- Supported change management, stakeholder engagement and digital learning adoption.
Delivered teaching, assessment and learner support across Information Technology, Cyber Security and Business programmes within Further and Higher Education.
- Planned and delivered engaging lessons and workshops aligned with approved curriculum requirements.
- Researched and developed new courses, teaching materials and learning resources.
- Assessed coursework, examinations and learner performance.
- Supported examination preparation, invigilation and marking activities.
- Provided academic mentoring, guidance and pastoral support.
- Produced progress and performance reports for senior management and academic teams.
- Facilitated interactive classroom discussions to promote critical thinking and student engagement.
Delivered part-time evening and weekend training in A+ Hardware and Software, Network+ and CCNA programmes.
- Planned lessons, practical demonstrations and hands-on learning activities for adult learners and professional trainees.
- Assessed learner progress and provided academic guidance, mentoring and technical support.
- Supported learner achievement through communication, classroom management and learner-centred teaching.
- Developed strong presentation, leadership and interpersonal skills through regular classroom delivery.
Worked across enterprise IT infrastructure, field engineering, cybersecurity, network deployment and technical project management in fast-paced commercial environments.
Combined hands-on technical expertise with operational leadership, managing engineering teams and delivering major infrastructure projects across multiple client sites.
- Managed approximately 25 field engineers and 3 IT managers across project allocation, operational performance and service delivery.
- Installed, configured and supported Cisco routers, CSU/DSU devices, WatchGuard firewalls, servers, TCP/IP networks and Microsoft server technologies.
- Troubleshot desktop systems, enterprise networks, servers and software environments for major commercial clients.
- Supported Microsoft server technologies including Exchange Server, IIS, proxy services, print management, backup, DHCP and remote access services.
- Led development of a secure web-based support and reporting system for field engineers.
- Managed installation and configuration of approximately 1,500 PCs for the American Diabetes Association in Manhattan.
- Led deployment of approximately 1,350 Cisco routers for The Depository Trust Company.
- Delivered firewall and network implementation projects for Allstate.
- Managed approximately 1,750 router deployments for Vote.com in Manhattan.
- Installed and configured approximately 1,450 WatchGuard firewall devices.